Liberty4data is committed to handling your personal information responsibly and protecting it against unauthorized access, misuse, loss, or disclosure.
1. Introduction
This Privacy Policy applies to Liberty4data's mobile application, website, APIs, and related services (collectively referred to as the "Services").
In this Privacy Policy, "Liberty4data", "we", "us", and "our" refer to the operator of the Liberty4data Services. "You" and "your" refer to any individual who accesses or uses our Services.
By creating an account or using Liberty4data, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information that is necessary to provide, secure, maintain, and improve our Services.
2.1 Information You Provide
When you register or use our Services, we may collect:
- Full name
- Username
- Phone number
- Email address
- Password and authentication information
- Transaction PIN
- Referral information
- Information submitted through your account
2.2 Transaction Information
When you perform transactions, we may collect:
- Transaction ID and reference
- Transaction type
- Transaction amount
- Transaction status
- Service or product purchased
- Network or service provider
- Recipient phone number
- Electricity meter information where applicable
- Cable TV information where applicable
- Examination or other service information where applicable
- Date and time of the transaction
- Wallet balance and transaction history
- Payment references
2.3 Payment Information
Where payments are processed through third-party payment providers, we may receive information required to identify, verify, and reconcile the payment.
Where a third-party payment processor handles your card or other payment credentials directly, we do not ordinarily store complete payment card details on our systems.
2.4 Device and Technical Information
We may automatically collect technical information, including:
- Device type
- Operating system
- Application version
- IP address
- Browser information
- Network information
- Device identifiers where technically necessary
- Crash reports
- Diagnostic information
- Application logs
3. How We Use Your Information
We may use your information for the following purposes:
- Creating and managing your account
- Authenticating your identity
- Processing airtime purchases
- Processing data purchases
- Processing electricity payments
- Processing cable TV subscriptions
- Processing examination PIN purchases
- Providing other available digital services
- Processing wallet transactions
- Maintaining transaction records
- Sending transaction notifications
- Providing customer support
- Detecting and preventing fraud
- Protecting our systems and users
- Investigating suspicious activity
- Resolving transaction disputes
- Improving our Services
- Fixing technical problems
- Developing new products and features
- Complying with applicable laws and regulations
We may also use aggregated or anonymized information for analytics, reporting, security, and service improvement where the information cannot reasonably be used to identify you.
4. Transaction Processing
Liberty4data may integrate with telecommunications operators, payment processors, utility providers, cable providers, examination service providers, and other service providers to fulfill transactions that you initiate.
Information necessary to complete a transaction may be securely transmitted to the relevant provider.
For example, when you purchase airtime or data for a phone number, information required to complete the purchase may be transmitted to the relevant telecommunications or service provider.
We aim to share only information reasonably necessary to provide the requested service.
5. Third-Party Services
We may use trusted third-party service providers to support the operation of Liberty4data, including:
- Payment processors
- Airtime and data providers
- Telecommunications service providers
- Electricity service providers
- Cable TV providers
- Examination service providers
- SMS providers
- Email providers
- Push notification providers
- Cloud hosting providers
- Database and infrastructure providers
- Application monitoring services
- Security and fraud prevention providers
- Analytics services
These providers may process information on our behalf where necessary to provide their services.
7. Data Security
We take reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.
Depending on the nature of the information and the Services, these measures may include:
- Access controls
- Authentication mechanisms
- Encryption where appropriate
- Secure communication protocols
- Server security controls
- Monitoring and logging
- Fraud detection mechanisms
- Regular security improvements
However, no internet-based service can guarantee absolute security. You are also responsible for protecting your account credentials and device.
8. Password and Transaction PIN
Your password and transaction PIN are sensitive authentication credentials.
You should never share them with another person. If you believe your credentials have been compromised, you should change them immediately and contact our support team where necessary.
Liberty4data will not intentionally request your password or transaction PIN through an unsolicited communication.
9. Notifications and Communications
We may send you communications relating to your account and use of our Services, including:
- Transaction notifications
- Wallet notifications
- Security alerts
- Account notifications
- Service updates
- Operational announcements
- Promotional communications where permitted
Certain communications, particularly security and transaction-related notifications, may be necessary for the proper operation of your account.
10. Cookies and Similar Technologies
If you use the Liberty4data website, we may use cookies and similar technologies to maintain sessions, remember preferences, improve security, understand website usage, and improve the user experience.
You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
11. Data Retention
We retain personal information for as long as reasonably necessary to provide our Services, maintain transaction and business records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal and regulatory obligations.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
12. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your information is processed
Some requests may be subject to legal, security, regulatory, or operational limitations.
13. Account Deletion
If you wish to close your Liberty4data account, you may contact our support team or use any account deletion functionality made available within the application.
Certain information may need to be retained after account closure where required for legal, regulatory, accounting, fraud prevention, dispute resolution, security, or legitimate business purposes.
14. Children's Privacy
Liberty4data does not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where collection is not permitted, please contact us so that we can take appropriate action.
15. Third-Party Links
Our Services may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, security, or content of third-party services. We recommend reviewing the privacy policy of any third-party service before providing personal information.
16. International Data Transfers
Some of our service providers or infrastructure may process or store information in countries other than the country where you are located.
Where personal information is transferred or processed across borders, we seek to use appropriate safeguards and comply with applicable data protection requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or applicable legal requirements.
When changes are made, we may update the "Last Updated" date displayed at the beginning of this policy.
Where appropriate, we may provide additional notice of material changes through the application, website, email, or other available communication channels.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Liberty4data
Email: [YOUR-SUPPORT-EMAIL]
Phone: [YOUR-PHONE-NUMBER]
Address: [YOUR-BUSINESS-ADDRESS]